HIM – Chapter 2
Several events like the social conflicts, the end of the eternal[…]
Communication and Transparency : A challenge to the teams
A challenge that every team face in some point of it[…]
ITSM frameworks : Problem Management Glossary of Key Terms
Glossary of Key Terms Problem management is the process of identifying[…]
HIM – Chapter 1
Every afternoon, Sean walks to the top of the hill, which[…]
Jira Automation Rules : Schedule Tickets Creation
As Team and tasks are growing, in many occasions is needed[…]
Jira Workflow Transition Rules
Transitions are the mechanisms through which a Jira issue progresses from[…]
Introduction to Jira Workflow Design
A Workflow is the path that your issues take from creation[…]
Core practices of ITSM foundation
Well performance IT service teams use organizational resources and follow repeatable[…]
Team Life Cycle – Tuckman & Jensen stages
In an ideally world a team is fully formed and work[…]
The risk of a wrong decision is preferable to the terror of indecision
The title of this article is one of the most famous[…]